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The Online Therapy Program
Online-Therapy.com provide professional services, which are paid to the counselor through a Counselor Agreement between Online-Therapy.com and the counselor. Refunds for unused time are normally not granted since the counselors charge for time which is scheduled to be used – as other medical professionals. Online-Therapy.com will together with the counselor review refund requests on a case-by-case basis. In case the refund request is based on any special or legal circumstances, such as but not limited to medical, death, disability or court orders, Online-Therapy.com will make accommodations.
In case refund is not granted or possible, we will be able to provide other accommodations, such but not limited to helping you find a new counselor, extending your subscription at no or a reduced cost and providing credit for future counselor services.
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